April 27, 2016

Terms and Conditions

Seller is a an entity – person, group (more than 1 person), makerspace, or registered company – submitting his/her/their Product(s), Prototypes(s) or Service(s) to this website with the intent to sell to a buyer. Buyer is a person or company which completes the purchase of item(s), listed on this website. A person, must be above the age of 18 years at the time of registration. A group must include at least 1 person above the age of 18 years at the time of registration, and must operate under the name of that person. A makerspace must have a physical location and an official facebook page/group.
By browsing the webpages of, creating an account on, and/or selling product(s) on this website buyers and sellers agree to adhere to all the terms, policies and conditions of MakerMandi.com. JMoon Technologies Pvt. Ltd. reserves the right to change these terms, policies and conditions anytime, without notice. Any changes are automatically considered to have been accepted by the seller. The following policies apply to all buyers and sellers.
2
Sign up Policy
A seller must submit an application for signing up on MakerMandi.com through the page- makermandi.com/signup. Seller must add the relevant details and documents to the signup application for review. If the signup application is found to be lacking in any respect, the seller may be contacted and given a chance to complete the application. A completed application may be rejected by MakerMandi.com for any reason. If the details of the application are found to be false at any time, the seller will be banned from adding products to MakerMandi.com

Privacy Policy
Privacy is very important to us. We will not sell or give a buyer’s or seller’s personal information to third parties unless required by law or required to execute orders e.g. giving the shipping address to courier service provider to ship a package. A seller has the right to release their name, email-id or any other details in their store or seller information. A buyer’s information will not be released to a Seller under any circumstances. It is not necessary for a buyer to create an account before purchasing product(s) from MakerMandi.com.
Some data about the visitor of website may be gathered automatically, including, but not limited to, browser type used, internet service provider, pages visited, operating system used, and streaming data. This data is not personally identifiable and may be used for analyzing trends, tracking visitor’s movements around the website, gathering demographic information about visitor, and more.
The website may contain links to other websites, webpages, blogs, videos, images, documents etc., that are not owned or controlled by MakerMandi.com. MakerMandi.com or JMoon Technologies Pvt. Ltd. is not responsible for the privacy practices and policies of such websites, webpages, blogs, videos, images, documents etc.

Price Policy
The price of a product set by a seller will be reviewed by the core team of MakerMandi.com from time to time. If the price is observed to be unreasonable, the team will discuss the matter with the seller and reserves the right to update the price of the product accordingly.
The prices of the products listed on the website are subject to change at any given time depending on the currency conversion rates, discounts, coupon offers, limited period offers, and/or other factors, without any prior notification. An order is placed on the prices of the products at the time of checkout.
Some products may be on sale by the seller, for a limited time period only and the sale price will be mentioned on the product’s page. The sale price will be applicable on such products only when purchased during that particular time period.
The prices mentioned on the website include all taxes. shipping is calculated during checkout.

Product Policy
It is the responsibility of seller to add all relevant details of the product, before publishing it. Sellers can edit or delete their own published products as well. Seller is responsible for making sure that no copyright or patent laws are broken by their product.

Payment Policy
As soon as an order’s payment is confirmed by MakerMandi.com, the seller will be intimated about the order. If the order is not running on back-order, seller must ship the product on the same day of the intimation, to the following address:
MakerMandi.com
JMoon Technologies Pvt. Ltd.
A-51, 2nd Floor,
Narang Colony, Janak Puri,
New Delhi -110058
The payment transfer for the product will be initiated to the seller after confirmation of the product reaching this address. Payment to seller will be transferred through one of these methods: Net-Banking or Cheque Deposit. The preferred method can be chosen by the seller during sign up.
All payment transactions are fulfilled by a third party payment gateway and will not result in bank account, credit card or debit card information being stored at the servers of MakerMandi.com or JMoon Technologies Pvt Ltd. Payment details are secured via 128 Bit encryption are extremely safe.
All orders must be paid for in advance before they can be delivered to the buyer. All payments of products will take place through one of the methods, mentioned during checkout.
For Bank Transfer method, the Bank Name, Account Number, Account Name, IFSC code, and Swift code will be provided during checkout. Buyer is requested to note down these details for successfully completing the payment. The Buyer can deposit money through Cash/ Cheque/ Demand Draft/ Net-Banking into the given account. Buyer must transfer the Total Amount of the order to the bank account within 2 days through Cash/ Cheque/ Demand Draft/ Net-Banking and mention the Order ID to confirm the order. After successful transfer, buyer must email us (buyer [at] makermandi.com) the details of the transaction: Mode [Cash/Cheque/etc.], Date of Deposit, Cheque No., Name of Depositor, Phone Number, Order ID, and other relevant details. If payment is not received within 2 days of placement of the order, the order will be cancelled.

Warranty Policy
Seller will be held liable if the product is found to have any defects. Seller will be expected to ship a replacement of the defected part/product to JMoon Technologies Pvt. Ltd. within 7 days of the defect being found, without any extra charges from buyer or JMoon Technologies Pvt. Ltd.
JMoon Technologies Pvt. Ltd., our employees, or buyers cannot be held responsible for any type of loss that occurs during procurement, assembly, and/or shipping of the products.
The products listed on this website are protected only against manufacturing defects, unless specified on the individual product’s page. If buyer finds that the product has a manufacturing defect, we should be contacted immediately through email (with photos), detailing what defect was found.
Products sold may be designed for experimentation, testing and application purposes only. JMoon Technologies Pvt. Ltd., our employees, or sellers cannot be held responsible for any type of loss that occurs from usage of the products.

Shipping Policy
Cost of packaging and shipping a product to MakerMandi.com will be borne by the seller. Preferred solution to ship to MakerMandi.com is DTDC or Speed Post (EMS). All products must be contained in a safe packaging that ensures that the product is not damaged in any way during transit. Packaging may consist of corrugated boxes, bubble-wrap, anti-static pouch, pages, envelopes lined with bubble-wrap or any combination thereof, depending on the size, weight and durability of the items. Seller is responsible for ensuring the proper packaging.
Shipping from MakerMandi.com is offered through Speed Post (EMS), to ensure that an order is delivered as soon as possible. The shipping tariff depends on the delivery location. All products are contained in a safe packaging that ensures that the product is not damaged in any way during transit to the destination. Packaging may consist of corrugated boxes, bubble-wrap, anti-static pouch, pages, envelopes lined with bubble-wrap or any combination thereof, depending on the size, weight and durability of the items.
There are no options for urgent deliveries. The time taken for an order to be delivered depends on the services of the courier company, the location and validity of the destination address. MakerMandi.com or JMoon Technologies Pvt. Ltd. cannot be held liable for any delays or loss that may occur in transit. All orders are dispatched from New Delhi, India. The customer can choose from the following shipping tariff options during checkout, available:
1. Free Shipping – Free shipping option is offered only within India and becomes available on a total purchase of INR 10000/- or more.
2. India – This weight based shipping rate depends on weight of the parcel and the delivery location in India. This is the best available option for all national orders.
3. International – This weight based shipping rate depends on weight of the parcel and the destination country outside of India. This is the best available option for all international orders.
4. Local Pickup – This option is only available in Delhi, India.

Return Policy
Once a product is shipped to a buyer, the seller cannot request the return of the product. Customer satisfaction will be a top priority for seller, and the seller will try his/her/their best to ensure that buyers have a positive and fun experience with their products.
Items with manufacturing defects, verified by MakerMandi.com, will be replaced and shipped by seller to MakerMandi.com, subject to availability of the product. If a replacement product is not available in stock, seller must make a complete refund of the product’s price to MakerMandi.com.
A buyer, who is dissatisfied with a product, and wishes to return a product, must place a request on buyer@makermandi.com and give a genuine reason, for returning the product, within 3 days from the date of delivery. This request may be accepted or denied by Maker Mandi after verification. A return request placed after 3 days of product’s delivery will be rejected.
Unopened items, once paid for, cannot not be returned, even if the packaging has not been tampered with in any way.
Opened and non-defected items, once paid for, cannot not be returned.
Opened unused items with manufacturing defects, with accepted return requests, reaching back to Maker Mandi within 15 days of the delivery date in original packaging may be accepted for a return. Each returned item, that is labeled defected, will be thoroughly examined to verify the defect. If found to be non-defective, the buyer will be informed and the item will be re-shipped to the same shipping address. If found to be defective seller will replace the product to the buyer, subject to availability of the product. If a replacement product is not available in stock, a request for refund may be initiated.
In case of all returns, buyer will have to pay for the shipping.

Order Cancellation Policy
A buyer can cancel an order free of charge if the cancellation request is received before the order is processed. However, once the payment is processed, there is a processing fee to cancel an order. MakerMandi.com should be contacted as soon as possible to cancel an order.
If due to some reason MakerMandi.com is unable to ship the products of an order, the order will be cancelled and the amount paid by the buyer will be refunded in part or full.

Order Modification Policy
Complete or partial order modifications are not allowed. Either the complete order is processed and shipped, or the complete order is cancelled, and a fresh order must be placed.

Stock Status Policy
The number of pieces of an item in stock with the Seller are shown on individual item’s page as ‘- in stock’, where ‘-‘ is the quantity on stock. Products may have a lead time of some days, or weeks to be manufactured, assembled, packaged, and/or delivered, after confirmation of payment, which is conveyed through the ‘Available on backorder’ heading. A buyer can pay and order the back-ordered products. Such products may require a lead time of some days, or weeks to be manufactured, assembled, packaged, and/or delivered after confirmation of payment. A heading of ‘- in stock (can be backordered)’ is shown when the back-order option will become available, after the current stock runs out.

Promotion Policy
Information may be sent to buyers or sellers on products, services, special deals, promotions and other updates through email newsletters occasionally from MakerMandi.com.
Promotional offers may be made available to buyers, sellers and potential buyers or sellers through email, telephone, facebook, twitter and/or other means under the control of JMoon Technologies Pvt. Ltd.

Communication Policy
Buyers or sellers may be contacted through emails and/or phone on occasion. A phone call will be placed and/or an email will be sent to confirm the identity of the Seller, if necessary. An email will be sent when there is an update in any of their order’s status. Seller’s may contact MakerMandi.com to convey the tracking number of their product.
Tracking number of a buyer’s orders, if available, will be sent via email. Buyers may be contacted before their order is shipped, to confirm the order, if necessary. Buyers may be contacted to confirm the authenticity of the payment of an order, if necessary.
Buyers and/or sellers may be contacted through email and/or phone to inform them about new offers, products, deals, services provided by JMoon Technologies Pvt. Ltd.
In case the website is temporarily suspended or under construction/maintenance, registered sellers may be contacted through email to inform them of the said suspension, construction/maintenance.

Invoice Policy
Adding sales taxes to their product cost is the responsibility of the seller. It is the responsibility of the seller to pay their due taxes to the government. JMoon Technologies Pvt. Ltd. or any of its units cannot be held liable for any default on tax payment or addition of VAT details by a seller.
By purchasing a product, the buyer understands that every seller may not have required sales or service tax registration, and agrees to purchase the products without it. It is the responsibility of the buyer to pay their due taxes to the government. JMoon Technologies Pvt. Ltd. or any of its units cannot be held liable for any default on tax payment by a buyer.

General Policy
The terms, policies, schemes and conditions mentioned on this website and any other website or social account managed by JMoon Technologies Pvt. Ltd. may be modified at any time. Changes to the terms, policies and conditions will not be notified to the buyer or seller explicitly.

Abilities Policy
A seller has the ability to:
1. Add, edit, delete products to the website
2. Add, edit and delete posts to the blog of the website
3. Upload files and images
4. View order information on their products and keep track of their sales, earnings etc.

Dispute Policy
In case a dispute from Seller or Buyer, on orders placed here, is not resolved amongst the parties within 3 days, JMoon Technologies Pvt. Ltd. will step in and find the solution to the dispute which both, the Seller and Buyer, must abide by.
In case a dispute from Seller or Buyer, on orders placed here, is not resolved amongst the parties within 3 days, JMoon Technologies Pvt. Ltd. will step in and find the solution to the dispute which both, the seller and buyer, must abide by.

Maker Mandi or any other units of JMoon Technologies Pvt. Ltd. cannot be held accountable for any lapses in tax payments, copyright infringements, and/or warranty offered on products by seller.